Ukraine
Remote
Who we are:
Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.
About the Product:
Bringg is an enterprise-grade last-mile delivery platform powering global retailers and logistics leaders. The platform processes hundreds of millions of transactions annually, using AI-driven decision-making, advanced algorithms, and distributed systems to optimize routing, dispatch, driver management, and real-time delivery tracking at global scale.
Bringg’s strong Application Support Team works closely with our customer success, ensures platform reliability under high data volume and solves complex operational challenges.
About the Role:
As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers.
You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform, ensuring a high level of service in an operationally critical environment.
Key Responsibilities:
- Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
- Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
- Manage support cases, prioritize competing incidents, and ensure timely follow-up.
- Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
- Coordinate incident communications with internal teams and external stakeholders.
- Validate and functional-test fixes related to support cases across platform components.
- Collect customer requirements and configuration requests to inform platform enhancements.
- Monitor production performance metrics and usage reports to identify support trends.
- Create and update technical documentation and train team members and customers.
- Propose and implement improvements to support processes for efficiency and quality.
Required Competence and Skills:
- 2+ years of experience in L2 or L3 Application Support
- Strong SQL skills for data analysis and troubleshooting
- Hands-on experience with RESTful APIs and system integrations
- Experience supporting Web and Mobile applications in production environments
- Customer-facing mindset, with the ability to manage relationships under pressure
- Experience working in operationally critical, high-pressure environments, including incident management
- Fluent English, with strong written and verbal communication skills
Nice to Have:
- Experience with Postman, Salesforce or other integration/CRM tools
- Bachelor’s degree in Computer Science or a related technical field.
Why Us:
We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).
We provide full accounting and legal support in all countries we operate.
We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.
We offer a highly competitive package with yearly performance and compensation reviews.
